BS IS0 20488:2018 BSl Standards Publication Online consumer reviews Principles and requirements for their collection, moderation and publication bsi. BSISO 20488:2018 BRITISH STANDARD Nationalforeword This British Standard is theUK implementation ofIS020488:2018. The UK participation in its preparation was entrusted to Technical CommitteeSvs/o,Customerservice-Fundamentalprinciples. requestto its secretary. This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. TheBritish Standards Institution 2018 Published byBSIStandards Limited 2018 ISBN9780580949197 ICS03.080.30;97.020 Compliancewitha British Standard cannot confer immunityfrom legal obligations. This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 June 2018. Amendments/corrigenda issued since publication Date Textaffected BS IS0 20488:2018 ISO INTERNATIONAL STANDARD 20488 Firstedition 2018-06-04 Online consumer reviews Principles and requirements for their collection, moderation and publication Avisenlignedeconsommateurs- Principesetexigencesportantsur lesprocessusdecollecte,moderation etpublicationdesavis Reference number IS020488:2018(E) ISO @ IS0 2018